FAQ
How can I place an order?
To place an order, simply browse through our products, select the items you wish to purchase, and add them to your cart. Proceed to the checkout page, enter your shipping and payment details, and confirm your order.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Google Pay.
What is your return policy?
We offer a 30-day return policy for unused and undamaged items. Please refer to our Returns & Exchanges page for detailed instructions on how to initiate a return.
How long does shipping take?
Shipping times may vary depending on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from
3-10 business days.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary. Please check our Shipping & Delivery page for more information.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the carrier's website.
What should I do if I receive a damaged item?
We apologize for any inconvenience caused. If you receive a damaged item, please contact our customer support within 48 hours of receiving the package. We will assist you in resolving the issue promptly.
Can I cancel or change my order?
Orders can be canceled or changed within 24 hours of placing the order. Please contact our customer support as soon as possible with your order details. After the 24-hour window, we cannot guarantee cancellations or changes.
How can I contact customer support?
You can reach our customer support team by emailing contacttyrel.w@gmail.com or by filling out the contact form on our Contact Us page. We also have a 24/7 support team you can chat with anytime while your on our website. We aim to respond to all inquiries within 24-48 hours.
Do you offer gift wrapping or personalized messages?
Currently, we do not offer gift wrapping services. However, you can add a personalized message during the checkout process, and we will include it with the package.
What is your privacy policy?
Our privacy policy outlines how we collect, use, and protect your personal information.
How do I sign up with email?
To subscribe to our email, scroll down to the bottom of our website. Fill in the required information, including your name, and email address.
Do you offer discounts or promotions?
Yes, we periodically offer discounts and promotions. Stay updated by subscribing to our newsletter or following us on social media to receive notifications about exclusive offers and sales.
What is your product warranty?
Our products come with a standard manufacturer's warranty. The duration and coverage of the warranty may vary depending on the product. Please refer to the product description or contact our customer support for specific warranty details.
Can I request a custom order?
At this time, we do not offer custom orders. However, we regularly update our product offerings, so please check back frequently for new and exciting
items.